Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and HAVOHOME LTD (trading as HavoMedia), a company registered in England and Wales (Company No. 17262921), with its registered office at 20 Wenlock Road, London, N1 7GU, England.

By accessing havomedia.com, submitting a service enquiry, or engaging any of our services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

1. Services Description

HavoMedia provides the following digital marketing and SEO services to business clients:

• Technical SEO audits, strategy, and implementation
• Digital reputation management and brand monitoring
• Local SEO and Google Business Profile optimisation
• Link building and domain authority development
• Content strategy, keyword research, and SEO copywriting
• Analytics setup, rank tracking, and performance reporting
• Search engine results page (SERP) visibility campaigns

The specific scope of services, deliverables, timelines, and fees will be outlined in a written Service Agreement or Statement of Work (SOW) provided prior to commencement. HavoMedia reserves the right to modify, update, or discontinue any service offering with reasonable notice.

No Guarantee of Rankings

Search engine algorithms are operated by independent third parties and are subject to change at any time without notice. While HavoMedia employs best practices and industry-leading strategies, we cannot guarantee specific ranking positions, traffic volumes, or revenue outcomes.

2. Client Obligations

To enable HavoMedia to deliver services effectively, clients agree to:

• Provide accurate, complete, and up-to-date information about their business, website, and objectives
• Grant necessary access to websites, CMS platforms, Google Search Console, Google Analytics, or other required tools
• Respond to requests for approvals, feedback, or information within reasonable timeframes
• Ensure that all business content and materials comply with applicable laws and do not infringe on third-party intellectual property rights
• Not engage in, or instruct HavoMedia to engage in, any black-hat, deceptive, or prohibited SEO practices
• Notify HavoMedia promptly of any material changes to their website, business, or digital presence

3. Payment Terms

Fees and Invoicing

Service fees are outlined in the applicable Statement of Work or service agreement. Invoices are issued monthly in advance for retainer engagements and upon milestone completion for project-based work.

Payment Due Dates

All invoices are due within 14 calendar days of the invoice date unless a different payment term is specified in the service agreement.

Late Payments

HAVOHOME LTD reserves the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate.

Taxes

All fees are exclusive of VAT and any applicable taxes unless expressly stated.

4. Intellectual Property

HavoMedia IP

All methodologies, tools, templates, processes, and proprietary frameworks developed by HAVOHOME LTD remain its exclusive intellectual property and are licenced to you solely within the scope of the service engagement.

Client IP and Deliverables

Upon receipt of full payment, HAVOHOME LTD assigns to the client all rights, title, and interest in specific deliverables created for their account. HAVOHOME LTD retains the right to reference client engagements for portfolio and case study purposes unless the client requests otherwise in writing.

5. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary, sensitive, or non-public information disclosed during the course of the engagement. Neither party shall disclose Confidential Information to third parties without prior written consent, except where required by law.

These confidentiality obligations shall survive the termination of the service relationship for a period of three (3) years.

6. Disclaimers

The services provided by HAVOHOME LTD are delivered on a professional best-efforts basis. We make no warranties, express or implied, including warranties of fitness for a particular purpose, guarantees of specific ranking positions, or guarantees that search engine algorithm changes will not adversely affect prior results.

7. Limitation of Liability

To the maximum extent permitted by applicable law, HAVOHOME LTD shall not be liable for any indirect, incidental, consequential, special, or punitive damages including loss of profits, revenue, data, or business opportunities.

Our total aggregate liability for any claim shall not exceed the total fees paid by the client to HAVOHOME LTD in the three (3) months preceding the event giving rise to the claim.

8. Indemnification

The client agrees to indemnify and hold harmless HAVOHOME LTD, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from the client's violation of these Terms, infringement of any intellectual property rights, or any negligent or wilful misconduct.

9. Termination

Termination by Client

The client may terminate ongoing retainer services by providing 30 days' written notice to support@havomedia.com. Fees accrued up to and including the notice period remain payable. See our Refund & Cancellation Policy for full details.

Termination by HavoMedia

HAVOHOME LTD reserves the right to terminate or suspend services immediately if the client fails to make payment within 30 days of the due date, breaches any material provision of these Terms, or engages in prohibited or illegal activities.

Effect of Termination

Upon termination, all unpaid fees become immediately due and payable. Confidentiality obligations and provisions that by their nature should survive termination shall continue in full force.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation for no less than 30 days.

11. Contact Us